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That’s a lot of windows and communication tools to be juggling. Oh, and then they might need to quickly share files with someone over Google Drive because it’s urgent. The average remote team member is probably answering a dozen emails between having video chats and responding to the team group chat. (Meaning it should help you streamline tasks and integrate with your other tools!) Paying for (and managing) a separate instant messaging tool when they could be using a unified option But it’s important to note that even some of the most popular names aren’t necessarily designed to be collaboration tools.įor example, group chats and video calls are great-but what about file sharing? Don’t lose sight of the fact that this tool should be part of your business communications workspace. You’ve got a lot of options when it comes to instant messaging software. What are the most common mistakes businesses make when choosing instant messaging software? Sure, it’s a popular communication channel for remote work, but even in-office teams use instant messaging because it makes team collaboration so convenient. You can send messages to just one other person or to groups of different sizes. If you think about the most recent notifications you received on your phone, the chances are some of them were from an instant messaging app. It’s a type of online chat that lets you send messages in real-time over the internet, which is the key difference between instant messaging and SMS/MMS messaging. We’re probably all familiar with instant messaging. In this guide, I’ll walk you through common mistakes businesses make (yes, you probably shouldn’t use consumer-focused chat apps like WhatsApp or Facebook Messenger for messaging your colleagues), important functionality to look for, along with some options for team chat tools, if you’re looking for one.īut first. So, what should you use for team communications? (Unless you’re a hardcore asynchronous communications advocate, which I sometimes dream of being as well.) But while the specific app or apps you use may vary from company to company, the concept of connecting with colleagues in a dedicated group chat-in real-time-is probably here to stay. I know what I like and need in one, and what I can probably live without.Īnd today, it’s hard to imagine a company that doesn’t make use of some kind of instant messaging for business communications. I’ve used a lot of instant messaging apps.